Elements and Performance Criteria
- Establish scope of the practice
- Identify legislation, regulations and codes of practice relevant to the practice
- Establish strategies for the delivery of services
- Key positions, personnel, job descriptions and authorities are established for the practice and documented in the organisation guidelines
- Administrative procedures including information flow requirements and internal and external resources available to assist in the delivery of services to clients are established and documented in the organisation guidelines
- Arrange for distribution of information on organisation guidelines
- Organisation guidelines are finalised and distributed to all staff with mechanisms for distributing updates and amendments established
- Opportunities for feedback and interpretation requests are established and briefings for new staff on the guidelines are included in induction procedures
- Sections of guidelines relevant to clients including client rights, performance standards, complaint procedures, etc., are communicated to clients and displayed where appropriate
- Implement and monitor operational procedures and guidelines